Shipping & Payment

Shipping

Shipment processing time

All orders are processed within 48 hours

Delivery estimates is 2-5 business days, Some remote areas 5-7 business days for reference.

Business Day:From Monday to Friday.

Note: If the address provided is inaccurate or incomplete, or there are unverified details in the order, the order processing time may be delayed by 1-2 business days; P.O. Box address is unavailable, please leave a detailed street address; a phone number is required so that the courier company needs to contact you for delivery. Any additional costs incurred will be borne by the buyer.

We typically collaborate with trusted courier services such as FedEx, UPS, and USPS. The actual courier carrier upon receipt will prevail. Our preference is to select the closest courier for speedy delivery. In case of adjustments, notice may not be provided.

**At the moment, Some specific regions in US we are unable to reach. Please note that if your order falls within these areas, it will be automatically canceled, and you'll receive a prompt refund through the original payment method. We apologize for any inconvenience this may cause and appreciate your understanding. Your feedback is valuable, and you can share your suggestions in our community as we work diligently to enhance our services based on your input.Or mail customerservice@rabbitgoo.com  Do not support US zip code details.

Shipping cost

Orders within the US qualify for free shipping. If you have any questions, please do not hesitate to contact us.  

For free shipping activities, please check the event policy and specific event times.

Country Delivery times Shipping fee US 2-5 business days Shipping fee Canada 5-10 business days Shipping fee Australia 5-10 business days Shipping fee 

Order tracking

Once your order ships, you'll receive a Shipment Confirmation email with your tracking number(s). Your tracking number will become active within 24 hours. We're making sure you stay in the loop!If you have any questions, please do not hesitate to contact us.

Taxes

Excise taxes in the U.S. will be applied based on the laws of each state. The tax will be automatically calculated during checkout for your convenience.If you have any questions, please do not hesitate to contact us.

Damages

If you receive damaged items, please promptly email us a photo at customerservice@rabbitgoo.com. We'll replace damaged goods, but kindly note that we can only process replacements within 24 hours of the 'Delivered' status. Your satisfaction is our priority!

If you have any questions, please do not hesitate to mail customerservice@rabbitgoo.com

About Paymnet

We accept payment mothod is Discover, Visa, MasterCard, Diners Club, PayPal, JCB, American Express, AfterPay. We don't accept MasterCard Gift Card. If you have any questions, please mail us customerservice@rabbitgo.com