Guarantee
At Rabbitgoo, quality and reliability are at the heart of everything we create. We take pride in designing pet products that meet the highest standards, ensuring durability and functionality for your furry companions.
If you encounter an issue with your Rabbitgoo product—whether it’s a manufacturing defect or damage caused during shipping—don’t hesitate to reach out to us at **service@rabbitgoo.com**. We’ll carefully review your claim and provide a solution that works for you.
For products with confirmed quality issues, we offer multiple resolution options, including a full refund, replacement, or an e-Gift Card. In some cases, our customer service team may request the product to be returned. If a return is necessary, Rabbitgoo will cover the shipping costs.
Please note that our warranty covers only defects in materials and workmanship. Products purchased exclusively through **rabbitgoo.com** are eligible for compensation, and approved claims will be issued an e-Gift Card equal to the item’s full replacement value.
While we strive for excellence, certain types of damage fall outside the scope of our warranty, including:
- Misuse or improper handling
- Damage from chewing, cleaning, disassembly, or modifications
- Normal wear and tear, accidental damage, or fire
Thank you for trusting Rabbitgoo to provide safe, high-quality gear for your pets. Your satisfaction is our priority, and we’re here to ensure you have the best experience possible. If you have any questions or concerns, please don’t hesitate to reach out to us.
If you encounter an issue with your Rabbitgoo product—whether it’s a manufacturing defect or damage caused during shipping—don’t hesitate to reach out to us at **service@rabbitgoo.com**. We’ll carefully review your claim and provide a solution that works for you.
For products with confirmed quality issues, we offer multiple resolution options, including a full refund, replacement, or an e-Gift Card. In some cases, our customer service team may request the product to be returned. If a return is necessary, Rabbitgoo will cover the shipping costs.
Please note that our warranty covers only defects in materials and workmanship. Products purchased exclusively through **rabbitgoo.com** are eligible for compensation, and approved claims will be issued an e-Gift Card equal to the item’s full replacement value.
While we strive for excellence, certain types of damage fall outside the scope of our warranty, including:
- Misuse or improper handling
- Damage from chewing, cleaning, disassembly, or modifications
- Normal wear and tear, accidental damage, or fire
Thank you for trusting Rabbitgoo to provide safe, high-quality gear for your pets. Your satisfaction is our priority, and we’re here to ensure you have the best experience possible. If you have any questions or concerns, please don’t hesitate to reach out to us.