Frequently Asked Questions

Keep up with the latest trends, styles, and new products by following us on social media '@rabbitgoopet'.
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We currently do not have wholesale projects, thank you for your love and support!

Typically, delivery takes 2–5 business days, and 5–7 business days for some remote areas. We are doing our best to get your order to you as quickly as possible. For more details, please refer to our Shipping Policy Business Days: Monday to Friday (excluding holidays).

Please track your order at https://17track.net/en.

We currently ship exclusively to the USA, Canada, Australia, and Singapore.
We're gradually exploring new markets. If you'd love to see Rabbitgoo in your country, feel free to contact us — your feedback helps us prioritize future expansion!

Please track your order at https://17track.net/en.
If you need further assistance, feel free to email us at customerservice@rabbitgoo.com. We will get back to you within 24 hours.

Way 1: you can cancel your order via 'https://rabbitgoo8z.returnscenter.com/' as well. If you want to change the color or size of the product, you can cancel your order and repurchase.

Way 2: you can contact service@rabbitgoo.com or customerservice@rabbitgoo.com.

Please check our return/refund/exchange policy here.

Yes! You're welcome to exchange your item for different size or different style. Please make sure the product is in good condition, and note that return shipping costs will be your responsibility.
See detailed policy here.

Please make sure your order is from our site. If not please contact support@rabbitgoo.com.
If your order is from our site, you can contact us by fellowing ways.

Method 1: You can contact us from the service window on our website. Complete the flow and we will reply you as soon as possible.

Method 2: You can contact service@rabbitgoo.com or customerservice@rabbitgoo.com. Please tell us that you want to return or exchange and provide 2-4 photos for us.

Method 3: Our return by your self: https://rabbitgoo1k.returnscenter.com/

The credit cards we support are: Dicover, Visa, Mastercard, Diners, JBC, AMEX. We also accept Paypal and Afterpay. Some debit cards cannot complete the payment, which depends on whether the issuing bank agrees to your payment transaction. If the payment cannot be completed, we recommend you to try your other cards. Stay tuned for more payment options in the future as we continue to enhance your shopping experience.

Absolutely. Rest assured your security and privacy are our top priorities. Click here to know more policy.

While the majority of our products are machine washable, it's advisable to consult the product specifications for optimal care. We suggest washing and air-drying whenever feasible for the best results.

We currently do not sell accessories separately and cannot resend them for you.