Returns & Refund

At Rabbitgoo, we want you to shop with confidence. Ordering online can be daunting, but we're here to assist you every step of the way. If you ever need to arrange a return, don't hesitate to reach out. We're committed to making the process as easy as possible for you. Your satisfaction is our priority.

Returns

Return or Exchange must be made within 60 days from the date of initial delivery. To be eligible for a return or exchange, the product must be in new condition with tags and packaging intact. Products must be clean and free of animal hair . All package are subject to inspection.

Some specials do not accept exchange but accept return. Special instructions will be given on the details page.

Please note that orders valued at $400 or more are final and non-returnable.

Self-service returns and exchanges

About returning products:

Exchanges are free of charge, returns are subject to a $4 warehouse handling fee. There will be a $3 fee for Label creation by Rabbitgoo. If you choose to send it back yourself, please provide us with the shipping number.

* Shipping charges for returned orders are non-refundable, as shipping costs have already been incurred.

Exchanges available for US orders only. Exchanged products will be sent out when the return product is shown as in transit. 
Other country, such as UK, Canada, Australia, Gemany, only support product quality problem to return. Cat tree, car dog barrier, please inquire service@rabbitgoo.com before return.

Refund

After you use the free shipping clause, you need to pay all shipping fee if you want to refund and return the product.

All refunds are processed for the total amount paid for the item ordered, but please note that shipping charges are non-refundable,because the shipping cost has already been incurred.

Refunds will be issued through the original payment method. Once we received the returned items, will issue the refund to you within 48 hours.

Damage

In the rare instance that your item arrives damaged or defective, we want to make things right for you. Please reach out to us at service@rabbitgoo.com within 3 days of receiving your order, attaching photos of the issue. We'll promptly send you a replacement product, and there won't be any additional cost once we confirm the damage. We appreciate your understanding that slight color variations may occur between platforms, and we're here to ensure your satisfaction with every purchase.

 

This return policy only for products purchased from rabbitgoo.com,not for the authorized seller - please return your product to the place of purchase for a return. Each seller has their own set of return policies and Rabbitgoo is only able to refund, exchange, or credit a purchase if it was made directly through Rabbitgoo.com.

If you encounter any issues with your order and need more information, feel free to reach out to us at service@rabbitgoo.com. We're here to assist you with your unique situation.

 

* The latest version of Rabbitgoo's Return and Exchange Policy has been updated on October 30, 2024.